Privacy policy

This Privacy Policy describes how Bagsmith Essentials collects, uses, stores and safeguards personal data when you access or use our website.

By using this website, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

Bagsmith Essentials is operated by:

Company name: VLT COMPAGNIE
Website: Bagsmith Essentials — bagsmith-essentials.com
Registered address: 1 Rue Marguerin, 75014 Paris, France
Company registration number: 99144936400017
Email: support@bagsmith-essentials.com
Phone: +44 7488 863524

Customer support is available by email from Monday to Friday, 9:00 am to 5:00 pm (GMT).
Most enquiries are answered within 48 hours.

2. Personal Data We Collect

We collect only the personal data required to run the website, complete your orders and provide support.

When you make a purchase or get in touch, we may collect:

– first and last name
– postal address
– email address
– telephone number (if provided)
– order-related information

This information lets us process your purchase, arrange shipping, offer assistance, and send important updates about your order.

If the website has account creation or contact forms, the details you enter are used to handle your request and, when applicable, manage your account access.

Payments

Transactions are processed securely through trusted providers like Stripe and Shopify Payments.

Bagsmith Essentials never stores or has access to complete card or bank information.

3. Cookies

Our website may use cookies or similar tracking technologies to:

– enable core website and checkout functions
– keep your shopping cart active
– track website usage and performance
– save your preferences
– improve safety and block misuse

You can manage or turn off cookies in your browser settings. Note that some website features may not work properly without cookies enabled.

Session or login cookies may be saved on your device (such as when you select "remember me") and usually delete when you log out or after a set time.

4. Embedded Content and Third-Party Services

The website may include third-party elements like videos, widgets, or embedded features.

When you interact with these, third-party providers may collect technical or usage information under their own privacy policies. Bagsmith Essentials does not manage how this data is handled.

5. Analytics

We may use analytics services to learn how visitors use the website, including which pages they visit, browsing behaviour, device types and traffic sources.

This data is used only for internal review, performance tracking and improving how the site works. Where practical, information is anonymised or combined.

6. Data Retention

We keep personal data only as long as needed for its purpose or to meet legal requirements.

General guidelines:

– order information is kept for legal, tax and accounting purposes
– account data stays until you request removal or close your account
– support conversations may be saved for up to 24 months after being resolved
– cookies may last 6 to 24 months based on what they do

7. Your Rights

Under applicable data protection laws, including UK GDPR, you may have the right to:

– view your personal data
– ask for incorrect information to be corrected
– ask for your data to be deleted
– object to certain types of processing
– ask for processing to be limited
– request a copy of your data in a portable format

To use any of these rights, contact: support@bagsmith-essentials.com

We may ask for identification proof for security. We try to respond within 30 days, or longer if the law allows.

8. Fraud Prevention and Security Monitoring

To keep our website and users safe, we may automatically process certain technical details for fraud prevention, security checks or spam blocking.

This may include your IP address, browser details, device information or user agent data.

9. Sharing of Personal Data

We only share personal data when necessary with trusted partners who help run the website and fulfill orders, such as:

– shipping and logistics companies
– payment processing firms
– email platforms used for order confirmations

These partners must handle data following applicable data protection rules.

Bagsmith Essentials does not sell personal data.

10. Data Security

We use appropriate technical and organisational measures to guard personal data against unauthorised access, loss, misuse or disclosure.

These include encrypted connections (SSL), limited access controls and secure storage.

However, no online system is completely secure.

11. Email and SMS Marketing

If you subscribe to email or SMS offers, you agree to receive promotional content from Bagsmith Essentials.

You can unsubscribe anytime using the link or opt-out option in each message.

12. Minors

Bagsmith Essentials does not knowingly collect personal data from anyone under 15 years old.

If such data was provided without proper consent, a parent or guardian can ask us to remove it.

13. Changes to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect legal, technical or business updates.

The version shown on this page is the current one in effect.

14. Contact

For any questions or requests about this Privacy Policy or your personal data, please reach out:
support@bagsmith-essentials.com