Terms of sale

1. Seller Information

Bagsmith Essentials operates this website and can be reached at:

VLT COMPAGNIE
Company registration number: 99144936400017
Registered office: 1 rue Marguerin, 75014 Paris, France
Email: support@bagsmith-essentials.com
Phone number: +44 7488 863524

We provide customer support via email, Monday to Friday, 9:00 am to 5:00 pm (GMT).
Response times average 48 business hours.

2. Scope

All purchases on Bagsmith Essentials are subject to these Terms and Conditions of Sale. These apply exclusively to customers based in the United Kingdom.

3. Orders

When you submit an order through our website, you agree to be bound by these Terms and Conditions of Sale.

We retain the authority to decline, suspend, or cancel orders when there are signs of previous payment issues, potential fraud, pricing discrepancies, or problematic delivery information.

4. Product Information

We take care to represent our products with precision and detail.

Slight variations in appearance, colour, or finish may happen due to device display settings, photography and lighting factors, or standard manufacturing tolerances. These variations do not constitute defects and alone do not qualify for a refund.

5. Prices

All prices shown are in British Pounds (GBP) and include all applicable taxes.

We may adjust prices at our discretion. Your order price locks at the moment you complete checkout.

6. Payment

Online payment processing uses the methods offered at checkout.

Orders become binding only after payment authorization is successfully processed and confirmed.

7. Delivery

We currently ship to addresses within the United Kingdom only.

There are no delivery charges and no spending minimum required.

Delivery estimates appear on each product page and typically break down as follows:

– order preparation: 2 to 3 business days
– transit time: 5 to 8 business days

Expected total delivery: 7 to 11 business days from order placement.

Your order may arrive in multiple shipments depending on stock and logistics.

8. Parcel Marked as Delivered

When tracking shows delivery but you haven't received your parcel, take these steps:

– confirm with neighbours, building management, or any delivery safe spots
– reach out to the carrier with your tracking number

If the carrier confirms a lost package and your address details were correct, we'll send a replacement or process a refund at your request.

If delivery failed due to incomplete or incorrect information you provided, replacements and refunds are not available.

Report non-receipt within 45 days of placing your order. After that window, delivery is considered complete.

9. Withdrawal, Returns, and Refused Deliveries

UK consumer law grants you a 30-day return window from the moment you receive your order.

Items being returned must be unused, complete, and in original packaging.

Return postage is your responsibility unless we made an error on our end.

Unclaimed or refused parcels may result in deductions of up to 25% of your order total to cover our costs.

Once we receive and inspect a return, refunds are issued within 10 business days, typically back to your original payment source.

10. Damaged or Faulty Products

After assessment, we can:

– repair the item
– ship a replacement
– issue a refund if neither option works

We don't cover damage from mishandling, accidents, improper setup, tampering, or expected wear.

11. Statutory Guarantees

All products sold here are protected by UK consumer law guarantees.

When an item doesn't meet standards, we prioritize repair or replacement first. A refund becomes an option if those remedies aren't realistic or practical.

12. Liability

Bagsmith Essentials cannot be held responsible for consequential or indirect damage, misuse of items, or sporadic website unavailability.

13. Personal Data

Data we collect via the website supports order fulfillment, shipping, billing, and our support team.

Under UK GDPR, you can request access to, correction of, deletion of, or transfer of your data by emailing: support@bagsmith-essentials.com

14. Dispute Resolution

If a problem arises, reach out to us first to find a fair resolution.

You may also pursue alternative dispute resolution channels or online dispute services if needed.

15. Governing Law and Jurisdiction

French law governs these Terms and Conditions of Sale.

Any disputes fall under French court authority, although mandatory consumer protection laws take precedence.

16. Changes to These Terms

We may revise these Terms and Conditions of Sale whenever necessary.

The version posted on our site at the time of your purchase is the one that applies to your transaction.

17. Contact

Questions about these Terms and Conditions of Sale? Reach us at:
support@bagsmith-essentials.com